Complete Protection of Your Information — 29bit's Commitment
At 29bit, your personal and financial information is stored with the highest level of security. This privacy policy describes in detail how we collect and protect your information.
This privacy policy ("Policy") applies to the 29bit platform and all related services. When you use our website, register, or use any service, you are considered to have agreed to the terms of this Policy. We ask that you read this Policy carefully and in full.
What Information We Collect
We collect various types of information to operate the 29bit platform and provide quality services. This information falls into two main categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
Information you provide directly when registering or using our services includes:
- Full name and date of birth
- Active email address
- Residential address
- Payment information (such as bKash number, Nagad number, bank account details)
- Documents required for identity verification (such as national ID card or passport details)
- Information provided when contacting our support team
1.2 Information Collected Automatically
When you use our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system information
- Usage patterns and history on the website (log data)
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity
How Your Information Is Used
29bit uses your information only for specific and lawful purposes. We never use your information for unnecessary or unauthorized purposes.
2.1 Service Operations and Improvement
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Activating gaming services and bonus offers
- Monitoring and improving platform performance
- Identifying and resolving technical issues
2.2 Security and Compliance
- Taking measures to prevent fraud and money laundering
- Age verification — our platform is for individuals aged 21 and above only
- Meeting legal obligations and complying with regulatory requirements
- Detecting and preventing suspicious activity
2.3 Communication and Support
- Sending important notifications related to your account
- Providing 24/7 live chat support
- Resolving your questions and complaints
- Informing you about relevant offers and promotions (with your consent)
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 29bit platform to improve your experience and ensure the functionality of our services. Cookies are small data files stored on your device.
3.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, ensure security, and save your preferences. Disabling these cookies may prevent the platform from working properly.
3.2 Analytics Cookies
These cookies help us understand how users are using our site. This information is collected and analyzed in an aggregated and anonymous form, which helps us improve our service quality.
3.3 Cookie Controls
You can control or decline most cookies by changing your browser settings. Please note, however, that disabling cookies may limit some features of our platform.
Sharing Information with Third Parties
29bit never sells your personal information. However, information may be shared with third parties in a limited and controlled manner in the following circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (including bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners are given only the information necessary to perform specific tasks and are bound by strict confidentiality agreements.
4.2 Legal Requirements
We may disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we always provide only the minimum information necessary.
4.3 Protection of the Organization
Information may be shared with security agencies or financial institutions to prevent fraud, money laundering, or other illegal activity.
Data Security Measures
The security of your information is our top priority. 29bit applies the best industry-standard technical and organizational security measures.
All your information and transactions are protected by 256-bit SSL encryption technology, which prevents unauthorized access.
Your data is stored on secured servers with strict access controls in place.
Only authorized personnel can access specific information, and they are bound by confidentiality agreements.
Our system security is regularly tested and any vulnerabilities are resolved promptly.
However, it is not possible to guarantee 100% security when transmitting information over the internet. We therefore ask that you always keep your account password confidential and never share it with anyone, whether known or unknown to you.
Your Rights and Controls
As a registered user of the 29bit platform, you have the following rights regarding your personal information:
6.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide this information within a reasonable period of time.
6.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as quickly as possible.
6.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or offers, you may let our support team know at any time. We will respect your preference.
6.4 Request for Data Deletion
In certain circumstances, particularly where there is no legal or contractual obligation to retain your information, you may request that your information be deleted. However, for active accounts, ongoing transactions, or legal requirements, this request may not be fulfilled immediately.
To exercise any of the above rights, please contact our support team: [email protected]
Data Retention Period
29bit retains your information only for as long as it is necessary or legally required. The retention period for different types of information is as follows:
- Account Information: All information is retained for as long as your account is active. After your account is closed, information may be retained for a specified period to meet legal requirements.
- Transaction Information: Financial records and transaction history are retained for the required period in accordance with legal and regulatory requirements.
- Communication Records: Records of support chats and emails are kept for a specified period for service improvement and dispute resolution.
- Marketing Information: If you request to opt out of marketing communications, the relevant information is removed immediately.
After the designated period, information is securely deleted or anonymized so that no individual can be identified from it.
Protection of Minors
29bit strictly does not collect information from or operate accounts for anyone under the age of 21. Our platform is for adults aged 21 and above only.
Age verification is mandatory during the registration process. If we become aware that a minor is using our platform, the relevant account will be closed immediately and any collected information will be deleted.
Changes to the Privacy Policy
29bit may update this privacy policy from time to time. You will be informed of changes in the following ways:
- A prominent notice will be published on the platform
- The "Last Updated" date at the top of the policy will be changed
- For significant changes, you may be notified by email
Continuing to use the platform after changes have been made means you have accepted the updated policy. We therefore recommend that you check this page regularly.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact us:
Support is available in Bengali 24/7. Our support team is always ready to answer any questions you may have.
[email protected] — email us for any privacy-related requests.
We will review and respond to your request as quickly as possible, generally within a business day. Your privacy is very important to us and we take all your requests with complete seriousness.
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.